Your rental includes

* Insurance (- Limitation of liability in case of damage (CDW) - Limitation of

liability in the event of theft (TP) - Civil liability)

* Local taxes

* Airport surcharge

* Road tax

* Premium location surcharge (Premium Location fee)

* 24-hour roadside assistance

Compulsory local taxes

Customers will be responsible for tolls, traffic congestion charges, fines for over

speed, fines for no parking and related administrative costs.

Not included

Other optional extras & taxes

* Tax for collection of the vehicle after hours

* One way fee (where applicable)

* Extras requested at the time of booking or locally rented (for example, seats for

children)

* Deliveries and Withdrawals

* Additional insurance to cover damages to passengers and / or driver

* Fines, parking fees and motorway toll booths

* All bookings via telephone support will be increased by 10 to 20% depending on

availability of vehicles and seasonality

Please note that payments required at the rental agency for extra accessories,

may be subject to local taxes and sales taxes. Prices for extras are set by

individual rental companies and may vary by location.

Payment Policy

Please note: not all suppliers accept Chinese UnionPay credit card, or

credit with the UnionPay logo for collection, as in Australia and New Zealand. Please

consult the UnionPay website for more details.

Deposit requirements

The following payment systems are accepted at the beginning of the rental to cover the deposit:

Credit Card - Mastercard / Visa (NOT Prepaid / NOT Rechargeable)

Credit Card - American Express (NOT Prepaid / NOT Rechargeable)

Credit cards must be in the name of the main driver

At the time of collection, you will need to leave a security deposit of between € 300 and € 2500 depending on the selected vehicle

supplier will not accept credit or debit cards issued by Raiffeisen Bank.

Driver age & requirements

The minimum age to rent a car is 19 years.

For vehicles of the ECMR, EBMR, ECMN category the minimum age is 19 years.

For vehicles of category EDMR, CCMR, CWMR, ICMR, IWMR, IXMR, DBMR and IMMR age

minimum is 21 years.

Young drivers aged 19 and 24 included will pay € 18.76 per day up to a maximum of

€ 281.40 per rental

Please note: Not all suppliers accept the Chinese license and legal translation. Please

check our Terms and Conditions for more details or contact us before traveling.

European Union citizens must provide the following documents upon collection:

1. The driving license

2. The passport or identity card

All documents must be issued at least one year before the vehicle is collected.

Citizens who are not members of the European Union will have to provide the following documents to the

pick up time:

1. The national driving license

2. An International Driving Permit (or an official translation of the driving license, issued

from the embassy or consulate - this is mainly applied to Chinese citizens)

All documents must be issued at least one year before the vehicle is collected.

Citizens who are not members of the European Union but who are resident in Italy for at least one

year, they will need to provide the following documents upon collection:

1. An Italian license

2. The passport or identity card

All documents must be issued at least one year before the vehicle is collected.

Requirements for collection

Your valid driving license and the Voucher or eVoucher

Fuel policy

The vehicle will be delivered with a full tank of fuel. It must be returned with full or costs

refueling will be applied.

Foreign trips

In the event that you intend to travel to countries outside the rental country, cross the

borders or drive to different islands within the same country, please inform our own

offices at least 7 days before picking up the car, as there may be restrictions for

some countries or it could be

the supplier's authorization is required.

Note on extra accessories

Please note that according to driver and young driver and extra accessories such as child seats, snow chains etc,they are on request and subject to availability. These will have to be paid locally and could be

subject to local and airport taxes.

Cancellations: Reservations paid in full: This type of reservation can be canceled

at least 48 hours before the start of the rental period with the sole charge of the costs

administrative.

If the reservation will be canceled with less than 48 hours notice from the beginning of the period of

rental, a penalty equal to 3 days of rental will be applied. There is no reimbursement, but

not even a surcharge, for bookings lasting less than 3 days. In a situation where the

withdrawal of the vehicle will not be granted due to insufficient documentation or due to a lack of card

valid credit, we will proceed as in the case of cancellations occurred with less than 48 hours of

notice, as long as the company is aware of it at the time of collection.

Reservations paid with deposit: If the reservation will be canceled with at least a notice

48 hours from the start of the rental period, a penalty will be applied equal to the amount of the

storage area. If the booking will be canceled within the 48 hours prior to the start of the rental,

a penalty equal to 3 days of rental or deposit will be applied, depending on which of the two

amounts to the major. There is no reimbursement, not even a surcharge, for reservations

lasting less than 3 days. In a situation where the withdrawal of the vehicle will not be granted for

lack of sufficient documentation, or if the driver does not present a credit card

valid (and we will know immediately upon collection), we will proceed

as in the case of cancellations within the 48 hours prior to the start of the rental.

In case of payment not made at least 48 hours before the scheduled collection time of the vehicle, the

reservation will be canceled following the previously described Terms and Conditions.

In no case will refunds be made for the costs of managing the reservation made by

Automotive Solution.

Changes: The reservation can be changed free of charge before the start of

rental period. If these changes should affect the rental price, as in the case

of changes to the duration, location or model of the car, the difference will be calculated starting

from the price of the new car rental, updated and published on the site. The rental cost is calculated

based on the exact pick-up and return times specified in the voucher. Unfortunately we are not in

able to repay any unused rental time frames

NO SHOWS: A cancellation fee corresponding to 100% of the amount paid will come

applied in the event that we were not aware of the cancellation before the start of

rental. This penalty will also be applied in the event that we are not aware of the failure

collection of the vehicle due to insufficient documentation, lack of valid credit card

containing sufficient funds to cover the deposit, inability to collect the vehicle first

of the scheduled time and date of the start of the rental

When collecting the vehicle, the driver and any other driver will have to

present a valid driver's license in their name. (If the driver has a driving license

for less than 2 years, please notify our staff as there could be problems

rental restrictions). Please note that the international driving license is not

replaces the national driving license. At the time of pick up the car is mandatory

present the valid national driving license in the name of the main driver in addition to the driving license of

international guide, where required. The rental company usually requires a sum of

money as a deposit at the beginning of the rental to cover the deductible and fuel. The warehouse

normally it is an amount blocked on the credit card of the main driver. Please

note that debit cards such as VISA are NOT accepted for the security deposit

ELECTRON, POSTEPAY, PREPAID CARDS, SWITCH, LASER, ONLY, MASTER,

BANCOMAT, CASH MONEY and CHECKS. DEBT CARDS WILL ONLY BE ACCEPTED IF THEY ARE EXPRESSLY INDICATED AN ESTIMATE AND CONFIRMATION OF THE RESERVATION. The assignment of the vehicle with debit cards is always at the discretion of the bank operator. Accepted cards must have exactly the features required at the time of booking. No responsibility can be attributed to Automotive Solution for vehicles not entrusted by the charterer. The customer, by booking with a debit card, accepts the aforementioned condition. This deposit is normally returned

at the end of the rental once verified that the car was returned in the same condition as

departure. Only internationally recognized credit cards accepted and these must be

on behalf of the main driver. Do not hesitate to contact our Booking Center through

the toll-free number if you are in doubt about the type of credit card you have before making the

booking, or if you have already made the booking upon receipt of this voucher. Deposits

in cash they are rarely accepted so be sure to notify our team in the case

you would like this form of payment. When picking up the car, be sure to inspect

the vehicle and in case of damage or problems inform the supplier. We also advise you to check the

vehicle together with the rental company at the time of its return to ensure that

any damage is correctly documented by the supplier.

All rentals are counted within 24 hours. A full day will be calculated for each part of the

24 hours used time. The customer is responsible for all tolls, congestion fees, fines for

parking or speed. Please note that if you pick up the vehicle from an airport you will have to

notify the number of your arrival flight at least 3 days before the rental.

we will not be responsible for vehicles not supplied or unavailable due to a

flight arrival delay if the number has not been provided.

If for any reason you are not satisfied with any aspect of the rental, you must report each

complaint directly to the local supplier before the end of the rental.

Insurance information

At the vendor's desk, you can consider buying an additional cover to reduce or

remove your deductible, or to cover items not covered by the Limitation of

Liability for Collision (CDW), such as tires and windshields. Please note: if

you decide to buy the coverage of the supplier, the contract will be valid between you and the supplier. From the

at the time rentalcars.com is not involved, we will not be able to assist you if you are not

satisfied with the cost of their coverage, or the level of protection it provides.

When renting a vehicle, the rental contract normally includes the

limitation of liability in case of damage (CDW) and insurance against theft (TW). The

CDW limits your liability for payment for any damage caused to the vehicle during

rental period. The TW provides coverage for theft or damage resulting from attempted theft of the

vehicle, its parts and accessories up to their full value and any losses that our partners of

car hire could incur. Both are subject to some exclusions. Your

liability is limited if subject to the payment of a sum, called a 'deductible' which limits

your responsibility for the cost of the deductible only. In some cases, a deductible does not apply

and you will be informed of this when booking.

Your rental includes the limitation of liability in case of damage and theft (CDW and TP) with

a deductible ranging from € 800 to € 2500. You will be asked to leave a deposit of the value of

car franchise and a full tank of gas at the time of collecting the car

This deposit is usually in the form of an amount of money blocked on the credit card of the

main driver. Sometimes, even if very rarely, cash could be accepted

in some locations as a security deposit. If you are not in possession of a credit card vi

please contact our operators on the toll-free number to ask if in the requested location

accept cash as a deposit before making a reservation. If the vehicle came

damaged during the rental, you will be charged up to the maximum value of the

deductible. In the event that the driver has behaved imprudently or negligently or has

driven under the influence of alcohol or drugs, may be subject to payment of the full cost of

damage as the insurance will be rendered null and void. We inform you that as on all

insurance there are uncovered exceptions that include crystals, tires, underbody and

vehicle interior, any costs for the tow truck and loss of the car keys. You

Please carefully check the contract that will be presented to you upon collection

of the car to be aware of the exclusions of the insurance of your particular rental.

For further clarifications, do not hesitate to contact our toll-free number and talk to one of ours

operators. We also inform you that it will be possible for you to buy different insurances locally

(optional) which will reduce your risk and provide additional coverage for you and yours

passengers.

Repayment of the excess for damages

When renting any vehicle, the driver will be required to leave a deposit

security, to cover the excess of the vehicle, which could be retained by the supplier in

in the event that the vehicle is damaged during the rental we offer a product of

reimbursement of the deductible in the event of damage 'DER' (Damage Excess Refund) which, if purchased at

when booking, offers a full refund of the damage caused to the vehicle

during the rental (excluding administrative and immobilization fees) and charge you

in advance by the supplier at the end of this. If you decide to buy this cover

additional, you must still deposit the amount of the deductible at the time of collection

of the car and you will still have to anticipate the possible amount of damage to the supplier in the event the

car was damaged, but you will be able to get a refund of the amount paid

directly. This product operates under our terms and conditions and you will be

therefore it is necessary to fill an accident form with the supplier at the time of return of the

vehicle and then send it to us for the money refund. If accepted by rentalcars.com, yours

liability for payment of the damage will be limited to the payment of the sum by you

initially paid for the deductible reimbursement product 'DER' (Damage Excess Refund). You

Please also note that this product can only cover damage to parts of the car

covered by the insurance of the supplier (among the most common exceptions there are damages to the windshield,

windows, tires, rims, trolley, interiors, personal items, towing of other vehicles and driving

off road). It will not even cover payments for damages that make the policy invalid

insurance also through the supplier, such as damages for negligence or violation of the

vendor rules. For Third Party claims, we will request confirmation from the supplier

that the complaint has been finalized and the party identified for the responsibility of the damage. In some

circumstances we may not be able to confirm the car with the chosen supplier. In these cases,

an alternative solution will be offered if available, or you can request the cancellation

Free.

The service is managed by Automotive Solution Via Manzoni 3 Solbiate Arno.